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Senior Care Assistant (Team Leader)

Vi & John Rubens House, Redbridge, Ilford, Greater London, IG2 6

Employment Type
Full Time

£9.68 - £10.25 + Benefits

Contact Type

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The purpose of the Senior Care Assistant (team leader) within a care home setting is to assist and support residents in a wide range of daily activities so that they can achieve optimum wellbeing, independence, self-expression, fulfilment and have as positive an experience as possible. In addition, all those working in a care home setting, strive to provide all stakeholders, including residents, their relatives or representatives, volunteers, external visitors, professionals and colleagues, with a positive ‘customer experience, thus enhancing their experience as well as their view of Jewish Care as a caring professional services provider.  As a Senior Care Assistant you will act as the team leader to the shift, ensuring the quality of care delivered to residents is to an exceptional standard.

This position is based at our Vi & John Rubens House, Care Home, 27 Clarence Ave, Ilford IG2 6JH

40.25 hours per week worked on a rota basis including days and weekends.  This post is for internal employees of Jewish Care only.

As a Senior Care Assistant, your main responsibilities will be to:

  • Act as the team leader to the shift, ensuring the quality of care delivered to residents is to an exceptional standard.
  • To lead an effective, motivated and committed team of care staff providing residents with person centred care that will meet their personal, physical, social and psychological needs.
  • To be responsible for all daily records and contribute to the preparation of care plans, their updating and review by the care team, relevant to each individual resident’s needs.  This should be done in consultation with residents, advocates and their families to agreed standards and timescales.
  • To ensure effective, open and positive communication and working relationships in the Home between residents, staff, relatives, volunteers, other professionals and all visitors to the home.  All to be recorded and documented as appropriate to ensure the wellbeing of all residents and staff.
  • To understand, respect and support the physical, psychological, social, spiritual needs of individuals to ensure best practice is achieved and maintained.
  • To actively contribute to relevant learning, training and development opportunities for staff, self and to support and contribute to competence achieved in the workplace to ensure best practice is achieved and maintained.
  • To be responsible for the proper and thorough induction of new staff, including agency staff where used.
  • To promote, monitor and maintain health, safety and security in the working environment to ensure organizational and legislative requirements are met.
  • To delegate and support staff on the shift in their duties ensuring residents and staff obtain the required support and assistance required.
  • To ensure that staff and self remain alert and attentive to the needs of the residents throughout the shift ensuring agreed standards are met and maintained.
  • To respond effectively to all calls and alarms in a timely manner to ensure the needs of the residents and the Home are met to agreed standards.
  • To respond to residents’ refreshment requests during the shift to ensure their needs and requirements are met. 

In addition to Senior duties you will be expected:

  • To achieve the level of qualification required for the post in line with current legislation ensuring standards are met.
  • To promote and comply with Jewish Care’s Policies and Procedures to ensure standards are met.
  • To support the nursing staff in the day to day general operation of the floor to ensure standards are met.
  • To comply with Jewish Care’s dress code. Uniforms must be cleaned and maintained by the post holder and must be worn when on duty.
  • To provide effective leadership of the team of carers on the floor, ensuring that residents receive high quality care within the framework of the ideals and values of Jewish Care, CQC requirements and the Skills for Care Social Care Commitment.
  • To promote positive relationships with residents, relatives and carers, staff and visiting professionals.
  • To promote the values and principles underpinning best practice.
  • To be responsible for personal Continuing Professional Development.

The postholder will assist with the management on the daily activities of the floor, and assist the Nursing Team to operate a cohesive and seamless operational management system that will create and enhance the performance of the floor in all areas: care, social and cultural activities, finance management and the environment.

This role is key to the wellbeing of our residents ensuring all their needs are met fully.  


  • QCF level 3/or equivalent or working towards this qualification
  • Assessor or Mentor award is desirable

Work Experience

  • Experience and evidence of leading and supporting an effective motivated and committed team in the health or social care sector
  • Experience of working with older people and their needs
  • Evidence of promoting best practice in Safeguarding Adults
  • Experience of working in an environment that promotes choice, well-being and diversity.

Requirements for the Senior Care Assistant:

  • Understanding of Jewish values and culture would be desirable.
  • Willingness to participate in creating a Jewish environment in the Home
  • Able to work flexibly on a rota basis.
  • Knowledge of regulations regarding administration of medicine
  • Evidence of understanding of confidentiality and data protection
  • Ability to provide learning, training and development opportunities for staff.
  • Ability to deputise in the absence of a senior manager
  • Knowledge of CQC, KLOES and other relevant legislation
  • Knowledge of Health and Safety practices
  • Knowledge of Customer Care

Communication Skills

  • Basic Literacy and Numeracy
  • Ability to promote effective communication.
  • Evidence of sensitivity, respect and support to individuals.
  • Evidence of ability to conduct individual supervision and appraisal.

Administrative/Organisational Skills:

  • Ability to plan and monitor care for residents
  • Ability to work under pressure and on own initiative

Job Challenges:

  • Maintaining a high level of care to our residents despite times when a resident may be unable to express themselves or may not wish to be disturbed by our care practices.
  • Being professional in relationships with relatives.
  • Remaining respectful and caring at all times despite challenging behaviour which may be shown by some residents.
  • Maintaining appropriate behaviour with multi culturally diverse colleagues so behaviour and communication is effective and friendly.

Key Relationships:

  • Residents
  • Families
  • Colleagues
  • Volunteers
  • Members of the outside community
  • Registration bodies
  • All internal and external business partners

Decision Making Authority:       

  • To report to the senior nurse on duty regarding any bad practice or concerns.
  • To consult with the senior nurse on duty if unsure about any aspect of care or practices relating to residents, staff or the floor
  • To seek advice or authorisation from the Registered Manager or other relevant managers and agencies, as appropriate.

Additional Information:

  • It is the responsibility of the post holder to attend all meetings as and when required.
  • It is the responsibility of the post holder to attend training as and when required.
  • The post holder must adhere to the dress code.
  • To attend supervision on a regular basis with the line manager and an annual appraisal.
  • The post holder should have the ability to work in a multi-cultural environment that meets the needs of the service users.
  • To carry out any reasonable duties as requested by the or other senior nurse.
  • This job description is subject to alteration in response to changes in legislation or Jewish Care’s operational procedures.
  • This job description is not exhaustive.
  • To be flexible to the needs of services as and when required.
  • To work alongside and support volunteers.
  • Equal Opportunities awareness
  • Be aware of the Fire Procedure and understand the correct action to be taken in the event of a fire.
  • Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act.
  • It is the responsibility of the post holder to read and adhere to the Organisation’s policies and procedures.
  • It is a requirement of the post holder to maintain confidentiality.
  • To work to the Organisation’s Vision, Mission, Values and Behaviours.   

This post is for internal employees of Jewish Care only.

Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day’s annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more.

Jewish Care is a leading communal organisation. We are the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week. Approximately 1500 staff from multi-cultural backgrounds together with 3,000 volunteers help to maintain their service. It provides a wide range of services to help meet the community’s physical, social and emotional needs, both directly and in partnership with other organisations. We care & support many people including; older people with dementia, disabilities, mental health needs and Holocaust survivors and many more.
We aim to make a positive impact on the lives of Jewish people by creating excellent social care that enhances well-being and inspires them to stay connected to their community. The organisation is committed to finding innovative solutions tailored to the people who use their services.
We are a proud to be multi award winning organisation. Prestigious awards and accolades they have received include; The Skills for Care Best Employer for over 250 people, and The Investors in People Gold standard.

Please be aware that this vacancy will close, once a sufficient number of suitable candidates have been identified therefore, we would recommend that you submit your application as early as possible.

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