Meals on Wheels Coordinator -Part Time

Job Description & Specification

Job title:                  

Meals on Wheels Coordinator

Job function:

Direct Service Provision 

Benchmark level:

Entry Level 24

Location:

East London and Essex

Salary range:

£13,680

Reports to:                                       

Meals on Wheels Lead

Hours:

20-25

Contract type:

Permanent/Part Time

                                                                  * the numbers in brackets refer to our external benchmarking tool

Job Description

Job summary

Jewish Care’s response to the coronavirus pandemic has seen the initiation of multiple emergency and virtual services to ensure that members can access food via meals on wheels, a welfare-check via phone and a multifarious offer of social opportunities via virtual channels. An interim team will be established to continue to provide and develop these services until a physical return to Community Centres is possible. This is a newly formed role and will evolve as the new strategy is developed and rolled out. As such, this job description provides an outline of the overall responsibilities and is neither prescriptive nor an exhaustive list of duties and responsibilities.

Purpose of Role 

To ensure the efficient and effective coordination of meals on wheels; This includes day to day coordination of volunteers to deliver meals; regular liaising with hospitality to ensure meals stock and menus can be delivered; regular communication with users to ensure that the service meets their needs. 

 Key Responsibilities

• Day-to-day coordination of the Meals on Wheels service in collaboration with hospitality colleagues for the geographical area
• Liaising with the Administration and East London and Essex Community Hub team to ensure the accurate administration of the meals on wheels service and completion of account management finance tasks
• Maintaining an accurate and up to date database of volunteers and members to ensure the smooth running of the service utilising Jewish Care databases of Dynamics, Better Impact and other systems
• Management of stock levels and ordering of meals as stock reduces and collaborating with line manager to maintain a system to manage the production of meals on wheels and their stock levels for geographical location
• Providing ongoing support of volunteer meals on wheels coordinators and drivers
• Collaborating with line manager to maintain a rota management system for the effective delivery of meals on wheels across geographical area of meals on wheels operations
• Working collaboratively with your line manager and internal/external colleagues to support safeguarding concern enquiries, follow up appropriately and to enhance the quality of life of older people  
• Adhering to procedures as they are implemented to ensure that the meals on wheels service is delivered to agreed standards and best practice
• To be a positive first point of contact and maintain a system of regular communication with members to ensure outstanding customer service levels and that meal requirements are met where possible
• Collaborating with IT and other colleagues to maintain and keep KPI systems for meals on wheels updated and correct

For a full Job Description please Email Recruitment@jcare.org

In line with government guidance, we will be asking all candidates to confirm if they have been vaccinated against COVID-19

We are a team of many different backgrounds and cultures

Jewish Care is the leading health and social care charity serving the Jewish community in the UK. Though our clients are all of a similar religious tradition, our staff represent diverse cultures and faiths.

No matter how young or old you are, if you want to make a real difference in people's lives, we'll reward you for your hard work and dedication. On top of providing some of the most competitive pay rates in the care industry, we offer excellent benefits, including:

• 4% employer pension contribution
• Employee referral bonus scheme
• Excellent training opportunities
• Free meals
• Wellbeing & staff recognition initiatives

Jewish Care is a communal organisation touching the lives of over 10,000 people every week. We aim to make a positive impact on the lives of Jewish people by enhancing wellbeing and inspiring them to stay connected to their community. We provide a variety of health and social care services to meet the community's physical, social and emotional needs, including older people, those with mental health needs, Holocaust survivors, people living with dementia and people with disabilities.

We employee 1,100 staff and 3,000 volunteers from multicultural backgrounds who work together to enrich vulnerable people's lives in a positive and caring way. Throughout the Covid-19 pandemic we are proud of how our staff have responded and the agility they have shown to ensure we continue to meet changing requirements.

Please be aware that this vacancy will close once a sufficient number of candidates have been identified.