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Holocaust Survivor Services Manager

Michael Sobell Community Centre, Barnet, Golders Green, Greater London, NW11 9DQ

Employment Type
Full Time

£35,000 - £37,000 + Benefits

Contact Type

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You will lead the Holocaust Survivor Services, it’s staff, volunteers, members and surrounding community in promoting inclusivity, excellence and mutuality within the services provided at every level. The role also has responsibility for the effective and efficient running of Connect@ Kenton.

The key areas of management and development are:

  • Care, ensuring the service is flexible, safe and provides creative activity opportunities within an environment of Jewish observances and culture.
  • Community Development, ensuring the Centre is best placed to provide a range of community services and to support partner organisations in doing so, developing the Centre’s position in the community as the key facilitator of Jewish social care activity  for Holocaust survivors and refugees across the Jewish community but predominantly in North West London.
  • Leadership, developing the staff and volunteer team to carry out their tasks in a professional manner and ensure regular supervision and performance management takes place.
  • Operations, taking responsibility for high level finance and maintenance management and working to ensure seamless integrated services for survivors with Jewish Care and Umbrella group (Claims) colleagues where relevant

Principal accountabilities / responsibilities


  • To develop a multi-faceted day care service, that responds to changing needs of the community and is flexible in its delivery of time and location at the Holocaust Survivors Centre and Connect@ Kenton
  • To contribute to the systems and procedures, in partnership with colleagues to ensure that members needs are met in a safe and timely fashion
  • To develop programmes and services that respond to the practical, social and therapeutic needs of survivors their carers.
  • To sustain and forecast a range of activities and day services based at the Centre and within outreach services that engage Survivors and Bosnian survivors which are aligned to our values, the Ageing Well Agenda, the NHS 10-year plan and The Claims Conference and Jewish Way of Life.
  • Ensure high standards of professional practice are established and maintained within current legislation and Jewish Care policies and care practices

Community Development

  • To develop a multi-faceted Holocaust sensitive service both within the centre and outside, that responds to changing needs and demographics of an ageing survivor community.  
  • To ensure that the Centre remains an integrated hub that can provide a range of community activity within the Centre but support other organisations to respond to the needs of survivors, carers of survivors and through activity
  • Look for and develop opportunities for meaningful community development to ensure that the Centre can be a place of co-production, mutuality and reciprocity for survivors and trauma victims.
  • To maintain within the arena of community engagement, that Jewish Care is seen as one the key facilitators and enablers of Holocaust Survivor social engagement and end of life care in the community.
  • Maintain relationships with lay and professional leaders, Partnership groups, Government Department of Communities, Umbrella Group for Conference for Claims, i.e. HMDT, HET, Anne Frank Trust, JW3,45 Aid Society etc, Synagogues to engage them with our work and how we can jointly support survivors and refugees
  • To support the Lay steering committee, User Led Advisory Committee and HSC dinner committee fundraising activities and grant applications acting as a representative for the service and organisation.


  • To inspirationally lead the staff and volunteer team to ensure that services are a model example of Jewish Care values and meet the aspirations and expectations of the organisation
  • Recruitment, training, line management, supervision and performance management of staff, students and volunteers based at the Centre and at Connect@ Kenton
  • To lead, manage and motivate an established and integrated team that will continue deliver outstanding customer service and Holocaust sensitive services at all exchanges
  • To forecast, plan and dovetail future service provision through Jewish Care Campuses in tandem with ageing survivor needs and demographic changes, ensuring no survivors age in isolation.


  • Develop, manage and report on the annual budget.
  • To provide reports as necessary on the work of the Centre to various committees and stakeholders to include the Claims Conference Umbrella Group, User Advisory Group, Lay Steering Group and Jewish Care’s Community Services Committee.
  • Develop and report on appropriate KPI s for all areas of the operational and community engagement strategy.
  • To ensure the centres operations align with all systems development across the organisation.
  • Engage and develop with core services on statutory compliance with regards to Health and Safety, environmental management and building management where relevant.
  • Responsible for the service’s financial, membership and administrative policies and procedures in conjunction with Jewish Care’s finance department
  • Work closely with facilities to ensure a fit for purpose and appropriate space for all programmes and activities

What you'll need:

  • Management Qualification or a minimum of two years’ experience managing a community resource
  • Knowledge of Holocaust Survivor history and skills to manage a Survivor Sensitive Service
  • Leading stakeholders within a community to develop an environment of co-production
  • Leading service development
  • Proven experience in a senior management role; one to one supervision and appraisals; recruitment.
  • Proven experience leading and managing a team of staff and volunteers to deliver change and improve services.
  • Previous experience of managing frontline care services and community work with the elderly and vulnerable people, in particularly with mental health, dementia, and disability. Additionally, experience of consulting service users to develop activities from an evidence base.   
  • Experience or understanding of working in a multicultural environment.
  • The Jewish community, across all levels of observance, local parlance and sensitivities
  • The Holocaust Survivor community and networks including Govt., Claims, Umbrella Group.
  • Knowledge of the Jewish community nationally and their changing demographics
  • The Care Act, The Mental Capacity Act, DOLS and general adult safeguarding best practice
  • Extensive staff and volunteer management
  • To have excellent customer care skills.
  • Have the ability to deal with complaints/conflicts.
  • To have the ability to work within budgetary constraints.
  • To have good administrative, management and organisational skills.
  • High standard of IT skills, especially the internet, Microsoft Outlook, Word, Excel and Dynamics.

Interviews will be held on 30th August 2019.

For full information and a job description please email

Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day’s annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more.

Jewish Care is a leading communal organisation. We are the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week. Approximately 1500 staff from multi-cultural backgrounds together with 3,000 volunteers help to maintain their service. It provides a wide range of services to help meet the community’s physical, social and emotional needs, both directly and in partnership with other organisations. We care & support many people including; older people with dementia, disabilities, mental health needs and Holocaust survivors and many more.
We aim to make a positive impact on the lives of Jewish people by creating excellent social care that enhances well-being and inspires them to stay connected to their community. The organisation is committed to finding innovative solutions tailored to the people who use their services.
We are a proud to be multi award winning organisation. Prestigious awards and accolades they have received include; The Skills for Care Best Employer for over 250 people, and The Investors in People Gold standard.

Please be aware that this vacancy will close, once a sufficient number of suitable candidates have been identified therefore, we would recommend that you submit your application as early as possible.

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