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Community Hub Volunteer Manager

North West London Community Hub , Barnet, Golders Green, Greater London, NW11 9DQ

Employment Type
Part Time

£28,000 + pro rata

Contract Type

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Jewish Care is making plans to re-open all of our community centre’s again. Are you a people person, looking to be part of a fantastic team in a great environment who makes a real difference to the lives of older people? The Community Hub Volunteer Manager is a newly formed role and will evolve as the new strategy is developed and implemented. The Senior Community Centre team consists of four Community Hub Managers and an overarching Senior Programme Design Manager and central services leads of Digital Skills, Befriending and Meals on Wheels. Each Volunteer Manager is responsible for recruitment, training, supervision, and management of all volunteers based at the community hub.

This post is for 30 hours per week, the actual salary for 30 hours is £23,172 per annum

You will be responsible for:

  • Day to day operational recruitment, training, and management of all hub-based volunteers.
  • Recruit, develop and lead a group of volunteer team leaders to facilitate the appropriate and relevant management for all volunteers in their various roles.
  • Day to day operational management of volunteer coordinators/team leaders.
  •  Management of shop volunteers and in collaboration with administration team, specific shop support for purchasing, selling and monitoring stock levels.
  • In collaboration with the Programmes Coordinator, identify required roles for volunteers and create written role outlines to ensure that all volunteers are correctly matched with suitable opportunities.
  • Recruit volunteers through current and new networks and organise recruitment events locally, to promote opportunities at Jewish Care.
  • In collaboration with the Volunteers Department, Implement and manage a recruitment and training schedule for all potential volunteers, including local induction and training for new volunteers.
  • In collaboration with the Volunteers Department, take responsibility for a training budget for volunteering.
  • In collaboration with the Volunteers Department, monitor and evaluate relevant KPIs to ensure effectiveness and best practice.
  • Maintain accurate volunteer records ensuring the volunteer database, Better Impact is always updated.
  • In collaboration with the Programming team, support and lead special projects, e.g., supported volunteering, employee volunteering, Mitzvah Day, fundraising initiatives etc.
  • Plan, organise and implement regular volunteer meetings and an annual ‘Thank You’ event for volunteers.
  • Working collaboratively to support the Hub Manager specialisms of Community, Digital, Dementia and Programming to ensure that the Community Services team can effectively share best practice and work in partnership to deliver outstanding services that are consistently meeting the needs of our current and future client group. 

 What you will need:

  • NVQ level or equivalent experience
  • Minimum 2 years’ experience working with older and/or disabled people in a personal or professional role
  • Minimum 2 years’ experience of working with people living with dementia in a personal or professional role
  • Minimum 2 years’ experience of recruiting, training, and managing volunteers
  • Experience working in a complex multi stakeholder environment
  • Experience of or an interest in working in a co-production culture
  • Knowledge of the Jewish community, across all levels of observance, local parlance and festivities
  • Knowledge of The Care Act, The Mental Capacity Act, DOLS and general adult safeguarding best practice
  • Knowledge of General Data Protection Regulations and their practical application in day to day operational work
  • Ability to ensure that Jewish Care can continuously improve its services through rigorous management, monitoring and measurement against business plans, budgets, targets and KPIs
  • Exceptional customer service skills, with the ability to deliver a consistently high-quality customer experience
  • Ability to work empathetically and respectfully with people of all ages and abilities
  • Outstanding administrative, management and organisational skills, with the ability to work within tight deadlines and budgets
  • High levels of IT literacy in the use of modern business systems e.g., Microsoft Office Suite, Internet and cloud-based services and Customer Relationship Management (CRM) systems

For a full job description for this role please email 


In line with government guidance, we will be asking all candidates to confirm if they have been vaccinated against COVID-19

We are a team of many different backgrounds and cultures

Jewish Care is the leading health and social care charity serving the Jewish community in the UK. Though our clients are all of a similar religious tradition, our staff represent diverse cultures and faiths.

Why you'll love working with us

No matter how young or old you are, if you want to make a real difference in people's lives, we'll reward you for your hard work and dedication. On top of providing some of the most competitive pay rates in the care industry, we offer excellent benefits, including:

  • 4% employer pension contribution
  • Employee referral bonus scheme
  • Excellent training opportunities
  • Free meals
  • Wellbeing & staff recognition initiatives
About us

Jewish Care is a communal organisation touching the lives of over 10,000 people every week. We aim to make a positive impact on the lives of Jewish people by enhancing wellbeing and inspiring them to stay connected to their community. We provide a variety of health and social care services to meet the community's physical, social and emotional needs, including older people, those with mental health needs, Holocaust survivors, people living with dementia and people with disabilities.

We employee 1,100 staff and 3,000 volunteers from multicultural backgrounds who work together to enrich vulnerable people's lives in a positive and caring way. Throughout the Covid-19 pandemic we are proud of how our staff have responded and the agility they have shown to ensure we continue to meet changing requirements.

Please be aware that this vacancy will close once a sufficient number of candidates have been identified.

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