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Clinical Lead Manager

Amelie House, Barnet, Golders Green, Greater London, NW11 9DQ

Employment Type
Full Time

£50,000 + Benefits

Contact Type

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The Clinical Lead will be responsible for audit clinical and care practice across Jewish Care’s homes to identify good practice, clinical compliance and areas for improvement to enable high performance against CQC standards, key performance indicators, best practice standards and Jewish Care’s values and expectations. you will investigate and analyse complaints of a clinical / care nature as requested, producing robust well evidenced reports which enable resolution and learning,deliver action plans, training and implement actions to facilitate the continuous improvement of clinical practice and customers’ experience of it. You will be expected to provide advice, support and guidance to registered managers and their wider teams and provide Cover for Care homes in the absence of the Service Manager.

Jewish Care has ten care homes located in North-west London, Redbridge, Stanmore and Brighton. The homes have capacity for 607 people who require assistance with activities of daily living. People residing in our homes may have a wide range of needs due to conditions such as dementia, mental health issues, physical disabilities and other conditions affecting older people. Our homes also provide end of life care. Four of our homes include nursing care and Lady Sarah Cohen House, is a 120-bedded nursing home. Two homes are specifically for people with functional mental ill-health conditions. Our aim is to ensure that people are enabled to live meaningful lives and maintain their Jewish, personal and civic identities regardless of impairment or ill-health

What you'll be doing:

  • Auditing clinical practice in Jewish Care homes in accordance with an agreed audit schedule, producing well evidenced objective clear written reports which identify good practice and provide practical and realistic improvement recommendations
  • Investigating directly, or contribute to the investigation of, complaints of a clinical nature as requested by the line manager, providing robust well evidenced clear findings
  • Analysing clinical complaints to identify and report on themes, trends, and learning
  • Identifying good practice and recommend local and organisational improvement actions arising from all aspects of the role, to enhance clinical practice and residents’ experience of care.
  • Working closely service manager for care homes and best practice and compliance.
  • Advising service managers and registered / care managers of findings and assist in the development and implementation of an appropriate action plan 
  • Assisting with the implementation of improvement recommendations as appropriate to increase service quality,  and monitor progress through the audit cycle.
  • Working with Learning and Development colleagues to facilitate the delivery of relevant learning sessions which increase performance and apply learning arising across the quality system in order to enhance the delivery of excellent clinical and related services and improve residents’ quality of life.
  • Assisting the safeguarding lead, as required in relation to safeguarding enquiries and other areas relevant to care quality.
  • Contributing and have an oversight to the organisation’s  clinical policies and procedures
  • Monitoring the nurses for  revalidation via a tracking system, on a quarterly basis, and liaise with the relevant Service Managers on any queries 
  • Updating the organisation of on any evidence-based changes in relevant clinical practice.
  • Attending and presenting to Clinical Governance Committee.
  • Assisting in the development of digital technology with the organisation, in relation to care, ensuring that practice and clinical issues are documented as required.

What you'll need:

  • Level 1 Registered Nurse
  • Current Live NMC pin
  • Trained to conduct clinical audits
  • RMN/ or RGN or dual registration with Dementia experience
  • Training qualification in dementia and/or mental health
  • Experience of working within nursing and care homes
  • Experience of qualitative auditing of clinical practice; ability to do so against established clinical key performance indicators in accordance with an agreed schedule
  • Proven ability to produce and present well evidenced, clear objective reports, briefing papers and practical improvement recommendations
  • Experience of delivering clinical quality improvements directly and through influencing and supporting others
  • Experience of investigating concerns/complaints and responding effectively
  • Experience of planning and delivering training
  • Experience of working with digital technology
  • Evidence of a wide range of up-to-date and relevant clinical skills for the role
  • Sound analytical skills in combination with an ability to see the “bigger picture” of the strategic and operational context and an emotionally intelligent approach
  • Knowledge of the current CQC standards and inspection framework and ability to assimilate any changes in regulatory standards and practice
  • Demonstrable experience of providing expert clinical and technical advice, support and guidance to senior management and teams across our resources.
  • Proficient user of Microsoft Office applications including Word, Excel, PowerPoint; easily able to assimilate other software packages
  • Ability to accurately identify both detail and themes; to recommend appropriate continuous improvement actions; and to monitor the success
  • Ability to assimilate complex and conflicting information. Able to identify and triangulate evidence.
  • Ability to work creatively to raise awareness of procedural requirements and best practice across clinical services in addition to audits
  • Ability to provide expert clinical and technical advice, support and guidance to senior management and teams within Jewish Care resources
  • Ability to constructively approach challenging situations to achieve positive outcomes
  • Ability to responsibly manage own day to day workload to deliver high quality work against an agreed audit schedule and other, possibly competing, deadlines
  • Driver with current licence and own car
  • Excellent verbal and written communication skills
  • Ability to influence
  • Strong organisational and administrative skills
  • Ability to form meaningful, constructive relationships with colleagues, residents, relatives’ volunteers and staff across the care homes and members of the wider community which create positive change to practice
  • Ability to use initiative appropriately and work independently without direct supervision
  • Ability to provide coaching and training to teams, ensuring successful transfer of knowledge processes, tools or methodologies
  • Strong commitment to Jewish Care’s values and providing an excellent customer experience and a willingness to learn about and adapt to the Jewish way of life and its impact on providing care within residential and nursing settings

This vacancy will close on 30th August 2019, candidates will be contacted from 6th Sepember, with first round interviews commencing on 19th September.  Final interviews will be held on 26th September 2019.

For a full job description, or further information please email the recruitment team

Jewish Care offers excellent benefits and training to all staff. Benefits include, free meals, 20 day’s annual leave, Jewish Care Pension scheme, various discounts, Loans and mileage reimbursement, ride to work scheme, eye tests, employee referral bonus and more.

Jewish Care is a leading communal organisation. We are the largest health and social care charity for the Jewish community in the UK, caring for nearly 7,000 people every week. Approximately 1500 staff from multi-cultural backgrounds together with 3,000 volunteers help to maintain their service. It provides a wide range of services to help meet the community’s physical, social and emotional needs, both directly and in partnership with other organisations. We care & support many people including; older people with dementia, disabilities, mental health needs and Holocaust survivors and many more.
We aim to make a positive impact on the lives of Jewish people by creating excellent social care that enhances well-being and inspires them to stay connected to their community. The organisation is committed to finding innovative solutions tailored to the people who use their services.
We are a proud to be multi award winning organisation. Prestigious awards and accolades they have received include; The Skills for Care Best Employer for over 250 people, and The Investors in People Gold standard.

Please be aware that this vacancy will close, once a sufficient number of suitable candidates have been identified therefore, we would recommend that you submit your application as early as possible.

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